Learning Outcomes

Commitment to Student Achievement

Harpwest Hospitality Institute’s commitment to students is the foundation of the Institute, and encouraging professional development is central to our mission. We are responsive to student needs and offer programs that are affordable, flexible, and applicable to a wide scope of market demands with societal benefits. Student concerns are addressed with intent and purpose to continually improve on student experiences and outcomes. We develop forward-looking academic programs with a keen eye on student successes, both in our academic programs and in society.

Our professional programs are designed to prepare students to take an active role in the public domain – whether they are enhancing an existing job, embarking on a new career, or cultivating personal growth. Market demands and societal needs are repeatedly monitored and extensively reviewed. Harpwest brings together innovators and practitioners from industry, academia, non-governmental and governmental organizations, and associations to develop new curricula and improve existing programs, thus laying the foundation for relevant learning outcomes. This process ensures that students are equipped to meet the evolving challenges of today’s domestic and global societies with marketable and meaningful skills.

Program Learning Outcomes

Each program is designed with the following learning outcomes that align with the Institute’s Mission Statement.

Identify career goals and effective strategies for achieving them.

Create favorable guest experiences by using professional service management techniques in a hospitality business environment.

Manage all forms of capital (e.g., human, financial) in an ethical and sustainable way.

Apply current and relevant technologies in a manner designed to enhance organizational performance in a hospitality business environment.

Analyze, understand, and solve human resource problems and challenges.

Contribute to positive team performance in a hospitality business environment by appraising and managing one’s own team-related competencies, in particular, the knowledge, skills and attitudes considered transportable from one team to another.

Effectively identify and assess the legal risks associated with common hospitality business practices and events and identify appropriate risk management techniques and employment practices to minimize those risks.

Analyze financial, marketing, and operational results and outcomes for hospitality operations.

Develop an understanding of customer segments and key marketing concepts, and apply this knowledge to increase revenue and brand value.

Demonstrate effective management techniques in hospitality operations

Make clear and logical decisions by organizing, analyzing, and interpreting information and formulating rational solutions in a hospitality business environment

Model the behaviors of effective, ethical leaders by demonstrating the fundamental principles of leadership in a hospitality business environment
Practice skillful collaboration within virtual settings.

Demonstrate competence in the content and methods of chosen diploma or professional program.

Assessment to Measure Program Learning Outcomes

The Harpwest Hospitality Institute Assessment Team, consisting of experts in evaluation and instructional design, supports Harpwest’ institutional data-driven decision model. Data reflecting course success are collected by measuring course and program learning outcomes. The following Creative Assessment Continuum standardizes the assessment process.