Identify career goals and effective strategies for achieving them.
Create favorable guest experiences by using professional service management techniques in a hospitality business environment.
Manage all forms of capital (e.g., human, financial) in an ethical and sustainable way.
Apply current and relevant technologies in a manner designed to enhance organizational performance in a hospitality business environment.
Analyze, understand, and solve human resource problems and challenges.
Contribute to positive team performance in a hospitality business environment by appraising and managing one’s own team-related competencies, in particular, the knowledge, skills and attitudes considered transportable from one team to another.
Effectively identify and assess the legal risks associated with common hospitality business practices and events and identify appropriate risk management techniques and employment practices to minimize those risks.
Analyze financial, marketing, and operational results and outcomes for hospitality operations.
Develop an understanding of customer segments and key marketing concepts, and apply this knowledge to increase revenue and brand value.
Demonstrate effective management techniques in hospitality operations
Make clear and logical decisions by organizing, analyzing, and interpreting information and formulating rational solutions in a hospitality business environment
Model the behaviors of effective, ethical leaders by demonstrating the fundamental principles of leadership in a hospitality business environment
Practice skillful collaboration within virtual settings.
Demonstrate competence in the content and methods of chosen diploma or professional program.