hospitality online courses

Frequently Asked Questions

Are the programs available internationally?

Yes. Harpwest certificate and diploma programs are available internationally; however all courses are taught in English.

How do I enroll?

Thanks for considering Harpwest as an online learning solution for your professional development goals!

To enroll online:

1. Browse our Programs tab & select the certificate or diploma you are interested in.
2. Click the “Enroll Now” button located on the top right of the certificate description page
3. Select your payment option, full or monthly payments
a. If you select the Full Payment option, first select the start date for your courses
b. If you select the Monthly Payment option, complete the payment plan agreement first, then move forward and select the start date for your courses
4. Submit new or returning student account information
5. Finalize payment information to complete enrollment

Is there an application process or prerequisites?

As most of our programs are for professional development there are no prerequisites or formal admission processes required for enrollment. The exception are the Professional Executive Certifications which does have an application process and specific requirements depending on which certificate you are interested in.

What is the cost for a Harpwest certificate or diploma?

Each program is uniquely priced ranging from $250-$9,000. Visit our programs page and click the program you are interested in to view pricing.

Do you offer any organizational discounts?

We are happy to offer groups and organizations discounts. Please contact our Sales Department at 855-431-HARP, option 2 to discuss options for your entire team.

What is the difference between a certificate and certification?

Certification requires passing an exam and awards a credential upon successful completion of exam (ex: CHA, CFBE, CHSP). Certification also requires re-certification to stay current in a specific area.

A certificate represents completion of a course/program in a specific area. There is no requirement to take a program more than once.

How do the certificates/diplomas work?

All courses in our diploma, accelerated and entry level certification programs are taught 100% online through Harpwest’s online learning management system. Courses contain learning modules that feature interactive discussions, video / text lectures, quizzes, case studies and a variety of online tools to ensure satisfactory understanding of subject matter.

Our professional executive certifications have online course components structured as above; however, the study materials for the test will consist of one to two volumes of study materials or an exam preparation booklet, and a resource CD covering key knowledge areas that correspond to the exam booklet. All materials needed will be mailed to students’ preferred address upon completion of application, review of prerequisites and payment.

When do courses start?

Diplomas: Courses start the first Monday of every month and end the last Friday of the month. We do not operate on a traditional quarter or semester system so you may start classes whichever month is most convenient for you. Classes are conducted all year long.

Professional Executive Certifications: After submitting the application and uploading the applicable documents, we will enroll you in the first of two accompanying classes. Verification of pre-requisite requirements & acceptance typically takes two weeks. During the second class, we will mail all study materials for the test to the your preferred address.

Accelerated Certificates- Students will receive access within 12 hours to begin their online certificate. You may begin at anytime that works best for you.

Entry-Level Certifications: Students will receive access within 12 hours of enrolling to begin their online course. After successful completion, a formal certificate will be mailed to you and a copy will be sent to you electronically for your records.

How long will it take to complete my diploma or certificate?

Entry Level Certificates: Certificates are offered 100% online and
should take approximately 2-8 hours depending on which certificate you’ve selected. You will have access to the online modules for a total of three (3) months.

Professional Executive Certifications- Each Professional Executive Certifications includes two courses that take approximately one month to complete each (the exception to this is the Certificate in Hotel Industry Analytics). After completing the courses with a grade of 70% or better, you will be sent study and resource materials for the applicable exam. The amount of time needed to study the materials and be ready for the test varies; however, in the past students have taken approximately 2-6 months.

Diploma Programs: The 12-course diploma programs are designed to be completed in 24 months; or 12 months for the accelerated option. The 6-course diploma program is designed to be completed in 12 months; or 6 months for the accelerated option. Classes are offered 100% online beginning the first Monday of every month unless otherwise noted. However, we understand unforeseen circumstances may arise and are happy to assist you in re-evaluating your course completion schedule.

What is your mailing address?

Our mailing address is 2705 S. Alma School Road, Suite 2, Chandler, AZ 85286.

What is your drop/refund policy?

We are confident you will be satisfied with your enrollment with Harpwest Hospitality Institute. However, a student may terminate enrollment at any time by notifying Harpwest in writing at drop@harpwest.com and returning any physical course materials, providing cancellation is made within the time allowance for the courses selected. A student requesting cancellation within five (5) calendar days after the start of a diploma course or the date on which an application is signed shall be given a refund of all tuition money paid to Harpwest.

Are all tests taken online?

Yes, all tests are taken online.

Can I use my mobile device for courses/tests?

No. Mobile devices are not supported.

Must I be employed in a hotel or restaurant to take Harpwest courses?

Certainly not! While our courses are ideal “career advancers” for people already working in the industry, they are also excellent for anyone who would like to start a hospitality career, or for anyone who would like to learn more about the industry before making a career choice or change of profession.

What if I don’t have a high school education or English is not my first language? Will I be able to successfully complete the courses?

In all likelihood, yes. Our course materials and textbooks are easy to read, easy to understand, and easy to retain. If you can read and understand the English language, and are motivated to learn, you can do it.

May I retake a course if I fail to pass the first time?

If you fail a course, you are permitted one complimentary retake examination. After that, you will be charged $35.00 for a second retake exam. If you continue to fail the final exam after two retakes, you may re-enroll in the course.

I’ve already started one program but would like to switch to a different one…is this allowed?

Yes, you may change courses without restriction if you are currently enrolled in a diploma program or will like to switch to a diploma program. For our professional executive and entry level certifications, please email us at enroll@harpwest.com so we may discuss your options.

Are there any system requirements for completing courses and taking tests?

Yes; however, if you are reading this, your computer most likely already satisfies the minimum system requirements. We recommend a 600 MHz computer with 128 MB of RAM or better. Cookies and Javascript must be enabled for this site. The following browsers are supported:

-Firefox 25+ on Windows 7+ and Mac OSX
-Internet Explorer 9+ on Windows 7+
-Chrome 25+ on Windows 7+
-Mobile devices are not supported