A successful hospitality employee must have effective guest service skills in today’s competitive market. He/she must be able to engage and connect with guest to go above and beyond the call of duty.
The Guest Service Professional certificate program provides recognition for individuals who know how to achieve and express exceptional service by engaging with guests and creating memorable experiences. The program helps prepare students to sit for the American Hotel & Lodging Association certification: Certified Guest Service Professional (CGSP). Recognized worldwide, the CGSP® designation is the highest acknowledgment of award-winning guest service for employees in the lodging industry.
The CGSP® exam consists of 30 multiple-choice questions and students must achieve a minimum score of 70% to earn the CGSP® designation.
- 100% Online curriculum
- Completion in as little as 3 hours
- Certificate & gold lapel pin awarded upon completion
Who Should Take This Certificate Series?
Job seekers, career changers or industry personnel wanting credentials for career advancement.