The goal of a front desk representative is to meet the needs of all guests staying at the hotel and to provide any necessary services to ensure guest satisfaction. The Front Desk Representative certification brings professional clout to the people who are in the front-line with guests.
The Front Desk Representative certificate program recognizes the skills and knowledge needed to succeed as a professional in a front-line position at a lodging property. The program also helps prepare students to apply for certification from the American Hotel Lodging Association.
This certificate entails a skills, tasks, results and competency-based training curriculum. The content presents concise instructions for training new or prospective employees on how to perform key tasks correctly, along with general hospitality knowledge and soft skills needed in the hospitality industry. The certificate can be pursued as a stand-alone program or earned en route to one of our many diploma programs.
- 100% Online curriculum
- Completion in as little as 3 hours
- Course not facilitated by instructor
- Certificate and gold lapel pin awarded upon completion
Who Should Take This Certificate Series?
Job seekers, career changers or industry personnel wanting credentials for career advancement.